StoryBeam Kids support
How can we help?
This page is for parents and caregivers who need help with the listening room, the iOS app, local settings, or a title in the reviewed catalog.
Quick help
A few useful places to start
- Installing the iOS app: open Parent Corner and use its verified App Store link. Open Parent Corner →
- Streaming a story: stories normally play from their reviewed publishers and need an internet connection, unless that episode was saved for offline listening.
- Watchlists, filters, and comfort settings: these stay on the device. The privacy page explains how to see and erase them.
- One title is unavailable: refresh once, then try another story. A reviewed publisher feed can be temporarily unavailable even when the rest of the shelf is working.
Troubleshooting
Try these private, device-only steps
This page does not send us anything or ask for contact details. These checks stay between you and your device.
- The page looks stuck: reload it once. If that does not help, close the tab or app and open it again.
- A story will not play: check the device volume and audio output, then try a second title to tell whether one publisher feed is unavailable.
- The iOS app keeps misbehaving: check the App Store for an update. Reinstalling is a last step because it clears local watchlists, playlists, and comfort settings.
- You want a fresh start: use Erase everything on this device and reopen the listening room.
Contact
Still need help?
Email support@storybeamkids.com. The link opens your email app.
A support email includes your email address and message. Please do not send a child's name, photo, voice recording, location, school, or other personal information.
Privacy and safety
The listening room stays closed and local
The website has no child accounts, ads, chat, comments, analytics, or open search. Read the full privacy and data safety page or return to Parent Corner for the review process and grown-up resources.